Post Launch Technical Support

Timely and quality service

Teknowlage offers a Post Launch Support option as our company is always interested in establishing ongoing win-win relationship with the clients.

Post Launch Technical Support is a continuous process of improving and supporting a website to keep it working and up-to-date.  Our standard support package includes the following elements:

a) Joomla/WordPress version upgrades

New versions of software platforms we use are released quite frequently. New versions typically contain bug fixes, security enhancements, and new useful features. AS part of the service, Teknowlage will schedule and install the new versions.

b) Monthly website availability & performance audits

It’s crucial to know that your website is always available for customers and works as fast as it possible. We do uptime and performance monitoring of your website and analyze it’s behaviour. Teknowlage experts track and analyze found issues and provide recommendations for making website work faster and more stable. What we do is:

• Availability monitoring.
• Server resources usage monitoring.
• Response time monitoring.
• Errors analyses.
• Performance analyses and improvements recommendations.

c) Reserved support per month (hours)

We reserve 15 hours of work for you every month. These hours may be allocated to the following:

• Usage issues: help in “how to use” questions for this or that feature;
• Basic configuration issues: help in administration issues;
• Development of small features: front-end, back-end, changes, extensions installation, testing/analyses requests, etc;

Cost

The cost of the Post Launch Technical Support package is a flat fee $500/month. The package can be customized for the individual needs of the client. If you are interested to include some other services to your Post Launch Technical Support package – please contact us to discuss it.

Note: Technical support is always available at the hourly rate of $65/hour.